At UKCHEMS, all products are sold strictly for laboratory research purposes only.

Due to the nature of our products, we do not accept returns or exchanges once an order has been processed and dispatched.

Damaged or Broken Products

If your order arrives damaged, broken, or incorrect, please contact us within 48 hours of delivery with clear photos of the affected item(s) and packaging.

Once verified, we will issue a refund or replacement at no additional cost.

Non-Returnable Items

For safety and quality reasons, we cannot accept returns of any vials or consumables, even if unused.

How to Report an Issue

Email our support team at: support@ukchems.co.uk

Include:

• 
  Your order number
  
• 
  Photos of the damaged or incorrect item(s)
  
• 
  A brief description of the issue
  

Our team will review your case within 1–2 business days and provide the next steps.

✅ Summary:

• 
  No returns or exchanges (for hygiene & research safety reasons)
  
• 
  Refund or replacement only if damaged/broken on arrival
  
• 
  Must contact within 48 hours with proof

Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package.

We currently accept bank transfer and secure payments through Crezco.

Crezco provides a fast, encrypted checkout experience using open-banking technology, ensuring a smooth and safe way to complete your order.